Active International Multi-Year-Accessibility-Plan

Introduction

Active International strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility.

Active International is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act, 2005. This accessibility plan outlines the steps we are taking to meet those requirements and to improve opportunities for people with disabilities.

The Integrated Accessibility Standards Regulation (“IASR”) under AODA, which incorporates accessibility standards, requires us to establish, implement, maintain and document a multi-year accessibility plan which outlines our strategy to prevent and remove barriers for persons with disabilities through the requirements under the IASR.

The following accessibility standards are applicable to Active under the IASR:

1. 1. General Requirements
2. 2. Information and Communications
3. 3. Employment

In accordance with the IASR, Active will:

• Establish, review and update this Accessibility Plan.
• Post this Accessibility Plan on Active’s public website.
• Provide this Accessibility Plan in an accessible format, upon request.
• Review and update this Accessibility Plan at least once every 5 years.

We train every person as soon as practicable after being hired and provide training in respect of any changes to the policies. We maintain records of the training provided including the dates on which the training was provided and the number of individuals to whom it was provided.

Active is committed to eliminating barriers and improving accessibility for persons with disabilities and to providing goods and services in a way that respects the dignity and independence of people with disabilities.  Our plan shows how we will play our role in making Ontario an accessible province for all Ontarians.

Purpose

The purpose of this Accessibility Plan is to outline Active’s strategy to prevent and remove barriers to address the current and future requirements set out under the IASR.

Integrated Accessibility Standards Regulation

General Requirements

Training

Commitment:

Active will ensure that training is provided on the requirements of the accessibility standards and continue to provide training on the Human Rights Code, as it pertains to persons with disabilities, to:

• a. All employees, agents and/or contractors who deal with the public or other third parties that act on behalf of Active that provide goods, services or facilities; and
• b. Those who are involved in the development and approval of customer service policies, practices and procedures.

Planned Action:

In addition to the training we provide to our employees under the Accessibility Standard for Customer Service, we will provide training to our employees agents and/or contractors who deal with the public or other third parties that act on behalf of Active that provide goods, services or facilities and those who are involved in the development and approval of customer service policies, practices and procedures on the requirements of the Integrated Accessibility Standards Regulation and on the Human Rights Code as it relates to persons with disabilities.  Training will be provided in a way that best suits the individual’s actual duties.

Since January 1, 2015 we complete the required training of our employees, agents and/or contractors, and those who are involved in developing the organization’s policies and other staff members.  In order to meet this obligation, we:

• Provide appropriate training content.
• Deliver training to employees, agents/contractors and others required to participate.
• Maintain a record of the training provided, including the dates it was provided.
• Ensure that training is provided on any changes to the prescribed policies on an ongoing basis.

Information and Communications

Commitment:

We are committed to making company information and communications accessible to persons with disabilities.  We will incorporate new accessibility requirements under the Information and Communication Standard to ensure that our information and communication systems and platforms are accessible and are provided in accessible formats that meet the needs of persons with disabilities.

Action Taken:

1. Accessible formats and communication support 

Upon request, Active will provide or will arrange for the provision of accessible formats and communication supports for persons with disabilities in a timely manner that takes into account the person’s accessibility needs due to disability.

Active will consult with the person making the request in determining the suitability of an accessible format or communication support.

Active will also notify the public about the availability of accessible formats and communication supports.

2. Feedback 

Active will continue to ensure that our process for receiving and responding to feedback is accessible to persons with disabilities by providing or arranging for the provision of accessible formats and communication supports, upon request.

Active shall provide customers with the opportunity to provide feedback on the service provided to customers with disabilities by email to Infocanada@Activeinternational.com, by sending a letter to the address posted on our website, or by submitting an online form on our website (https://activeinternational.ca/contact-us/). All feedback will be directed to the People and Culture Department.

Customers that provide feedback will receive acknowledgement of their feedback, along with any resulting actions based on concerns or complaints that were submitted.

3. Accessible websites and web content 

Active will ensure that our website, including web content, conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, at Level AA, , as soon as practicable.

Employment Standards

Commitment:

We are committed to fair and accessible employment practices that attract and retain employees with disabilities.  This includes providing accessibility across all stages of the employment cycle.

Actions Taken:

1. Recruitment General

Active will notify our employees and the public about the availability of accommodation for applicants with disabilities in our recruitment process.

2. Recruitment, assessment, or selection process 

Active will notify job applicants, when they are individually selected to participate further in an assessment or selection process that accommodations are available upon request in relation to the materials or processes to be used.

If a selected applicant requests an accommodation, Active will consult with the applicant and provide or arrange for the provision of a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

3. Notice to successful applicants 

When making offers of employment, Active will notify the successful applicant of our policies for accommodating employees with disabilities.

4. Informing employees of support available 

Active will continue to inform our employees of our policies (and any updates to policies) used to support employees with disabilities, including policies on the provision of job accommodations that take into account an employee’s accessibility needs due to disability. This information will be provided to new employees as soon as practicable after commencing employment.

5. Accessible formats and communication supports for employees 

Upon the request of an employee with a disability, Active will consult with the employee to provide or arrange for the provision of accessible formats and communication supports for information needed to perform their job and any information that is generally available to other employees. In determining the suitability of an accessible format or communication support, Active will consult with the employee making the request.

6. Workplace emergency response information 

Active will provide individualized workplace emergency response information to employees who have a disability, if the disability is such that the individualized information is necessary, and if Active is aware of the need for accommodation due to the employee’s disability. Active will provide this information as soon as possible after becoming aware of the need for accommodation.

Where the employee requires assistance, Active will, with the consent of the employee, provide the workplace emergency response information to the person designated by Active to provide assistance to the employee.

Active will review the individualized workplace emergency response information when the employee moves to a different location in the organization and when the employee’s overall accommodation needs or plans are reviewed.

7. Documented individual accommodation plans 

Active will develop individual accommodation plans for employees with disabilities.

If requested, information regarding accessible formats and communications supports provided will also be included in individual accommodation plans.

In addition, the plans will include individualized workplace emergency response information (where required) and will identify any other accommodation that is to be provided.

8. Return-to-work process 

Active maintains a documented return-to-work process for our employees who have been absent from work due to a disability and who require disability-related accommodations in order to return to work.

The return-to-work process outlines the steps Active will take to facilitate the return to work and will include documented individual accommodation plans as part of the process.

This return-to-work process will not replace or override any other return-to-work process created by or under any other statute.

9. Performance management, career development and advancement and reassignment 

Active will take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans, when conducting performance management, providing career development and advancement to employees or when reassigning employees.

For More Information

For more information on this accessibility plan, please address your request to our People and Culture Department by email to Infocanada@Activeinternational.com, by sending a letter to the address posted on our website, or by submitting an online form on our website (https://activeinternational.ca/contact-us/).

Standard and accessible formats of this document are free on request.